#Handyprint causing crash drivers#
Laptop is a Microsoft Surface, up to date, all drivers in latest version (except now the Iris one). Also below my answers to your questions.ĭid you make sure the laptop has the latest firmware/Driver for the USB-C port? Please find attached the SSU and DXDIAG reports. HDMI-to-HDMI, DVI-to-DVI) with a single cable for the display? Or are you using any type of video adapters, converters, or dockings? Please provide details.įirst, thank you for taking time looking into my issue. Did this issue happen while using a straight-through connection (e.g.Have you been able to replicate this issue with a different monitor?.When you tried the manual installation with our website’s driver did it throw any error?.Did you contact Microsoft support to see if they have similar issues reported on this model?.Have you checked with LG to see if they have any new updates (Firmware/ Driver) for the monitor?.Did you make sure the laptop has the latest firmware/Driver for the USB-C port?.
You can use the option under the reply window to attach the report and any other files to the thread (Drag and drop here or browse files to attach).Browse to a folder, type in a filename then click Save.On the DirectX Diagnostic Tool window, click on Save All Information.On the Run prompt, type "dxdiag" then click OK.To save your scan, click on "Next", then "Save".Click on the menu where it says "Summary" to change to "Detailed View".By default, Intel® SSU will take you to the "Summary View".
Open the application and click on "Scan" to see the system and device information.Intel® System Support Utility (Intel® SSU) What we need to continue will be the following reports and information. We appreciate that you contact us regarding this matter. Thank you for posting on the Intel® communities.